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Delivery

National orders are shipped via the Swedish Post. All European orders are shipped via DHL and the rest of the world with UPS. Estimated delivery times are 2-5 days within Sweden, 2-7 days within Europe and 4-14 days for the rest of the world.

Orders are shipped weekdays Monday - Friday, orders placed during the weekend/bank holiday will be processed the following weekday.

Uncollected packages

TÄRNSJÖ GARVERI AB will not pay shipping costs for uncollected packages.

Shipping Charges

Cost for shipping depends upon the product/products being purchased and the type of delivery service you chose. Cost for shipping is presented in the shopping cart. We have free shipping in Sweden.

Order Confirmations

Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.

Disclaimer

TÄRNSJÖ GARVERI AB's ambition is for the website to always be up and running, however TÄRNSJÖ GARVERI AB cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order.

Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Due to the color settings of your computer, the colors of the products shown in the pictures in the TÄRNSJÖ GARVERI AB store can differ from their actual colors. TÄRNSJÖ GARVERI AB cannot be held responsible for any such discrepancy.

Contact information to customer service If you have any questions please contact the customer service at info@tarnsjogarveri.com Or call +46 (0)292 707 50 The office is staffed Monday to Friday 09.00-16.30 CET.

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint.

Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution

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